Effective Date: 26/5/2025
Website: www.mstutor.in
At MS Tutor, we value our customers and strive to provide the best digital learning experience. Since our products are digital in nature (online courses, eBooks, downloadable content), we have a clear and transparent Refund Policy.
1. Eligibility for Refund
- Refunds are applicable only on digital course purchases made through our website www.mstutor.in.
- You may request a refund within 7 days of purchase if:
- You are not satisfied with the course/content.
- You face technical issues that prevent access and our support team is unable to resolve them.
2. Non-Refundable Items
- Completed courses or where a certificate has already been issued.
- Downloadable eBooks, PDFs, or other digital files once downloaded.
- Purchases made using discount coupons or special offers (unless the product is faulty/unusable).
3. Refund Process
- Send us an email at support@mstutor.in with:
- Order ID
- Registered email address
- Reason for refund
- Our support team will verify the details and respond within 2-3 working days.
- If approved, the refund will be processed to your original payment method within 7-10 working days.
4. Cancellations
- Course subscriptions or purchases once confirmed cannot be cancelled midway.
- In case of accidental purchase, contact our support team immediately.
5. Contact Us
For any questions regarding this Refund Policy, please contact us:
📧 support@mstutor.in
📞 +91-8607032123